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Frequently Asked Questions

How Do I Determine if a Costume is the Correct Size?
See our general Size Chart. If in doubt between two sizes, itís usually best to order the larger size.

How Do I Place An Order?
For domestic customers, when you have finished shopping and are ready to place your order, click on "Shopping Cart", then "Proceed to Checkout".

You will be required to provide your billing and shipping information, as well as email, daytime phone, and credit card information on the final pages.

After you have submitted the necessary information, please review all information carefully. It is our goal to ship orders as quickly as possible, so once you have submitted your order it cannot be changed or canceled. If you are satisfied with the information, click "Submit" to submit it for processing.

When Do I Make Payment?
For domestic customers, when you have finished shopping and are ready to place your order, click on "Checkout".

You will be required to provide your billing and shipping information, as well as email, daytime phone, and credit card information on the final pages.

After you have submitted the necessary information, please review all information carefully. It is our goal to ship orders as quickly as possible, so once you have submitted your order it cannot be changed or canceled. If you are satisfied with the information, click "Submit" to submit it for processing.

For domestic customers, full payment is due at the time you place your order. If you have any problems with charges on your credit card from LuxuryCostumes.com please contact Customer Care. If you have problems with your credit card, please contact the bank or credit card company directly.

PLEASE NOTE: We do not normally take orders for items listed as out of stock unless noted on specific items such as mascot costumes and some large props.

How Do I Know My Purchase Is Confirmed?
After clicking on the "Submit" button, youíll be taken to a screen verifying your purchase and giving you your order number. You will also receive an e-mail (at the e-mail address you entered during the checkout process) containing the following information:

  • Order number: If you wish to contact us, please refer to this number so that we can provide you the fastest service.
  • Shipping Information: The shipping address you provided us with.
  • Billing Address: The billing address for your credit card.
  • E-Mail: The e-mail address you entered during the checkout process.
  • Product Information: A list of the items you purchased, their quantity, price, shipping charges and total charged to your credit card.
  • Contact Information: How to contact us by phone or e-mail if you have any questions about your order.

How much will it cost to ship my order? Our Standard shipping and handling charges are based on your merchandise total quantity and weight. Please see our shipping page for details. There are additional charges for 2-Day, Overnight express and international shipping options.

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